Table of contents
Introduction
FekrHub Business Solutions (the “Center”, “we”, or “us”) is committed to protecting the privacy of your personal data and processing it transparently and responsibly. This policy explains the types of data we collect, the purposes of processing it, and your rights regarding it, in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia and its Implementing Regulation, issued by the Saudi Data and Artificial Intelligence Authority (SDAIA).
Your use of our services or website constitutes acceptance of the practices described in this policy.
Data We Collect
We collect the data necessary to provide and manage our services, including:
• Identity and contact data: name, national ID or residency number where needed, email address, and phone number.
• Subscription data: plan type, membership duration, and booking and usage history.
• Financial data: billing and transaction data, without retaining full bank card details, which are processed through accredited payment providers.
• Technical data: IP address, device and browser type, website usage data, and cookies.
• Access and security data: facility entry and access-system logs, and surveillance camera recordings in public areas for security and safety purposes.
Purposes of Processing
We process your data for the following purposes:
• Activating membership, managing subscriptions, and delivering services.
• Processing payments and issuing invoices.
• Communicating with you regarding services and operational notifications.
• Securing the facilities and protecting members and property.
• Improving service quality and the user experience.
• Fulfilling statutory and regulatory obligations in the Kingdom.
Legal Basis for Processing
We process your data on one of the following bases: your explicit consent, performance of the contract concluded with you, a statutory obligation imposed on us, or a legitimate interest that does not conflict with your fundamental rights and freedoms.
Data Sharing
We do not sell your personal data. We may share it on a limited basis with:
• Accredited service providers (such as payment processors, security systems, and IT) to the extent necessary to perform the service.
• Governmental or judicial authorities where there is a statutory obligation or an official request.
All parties with whom we share data are bound by appropriate protection standards and by the limits of the authorized purpose.
Please note that the Center is not responsible for the privacy or confidentiality of data exchanged among clients within the Center, and each client bears responsibility for protecting their own data while using the shared facilities.
Cookies
Our website uses cookies to improve performance, remember your preferences, and analyze usage. You can control or disable these cookies through your browser settings, noting that disabling some of them may affect certain website functions.
Data Protection and Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure, including access controls and encryption where appropriate. Despite our reasonable care, the security of any electronic transmission method cannot be absolutely guaranteed.
Your data is not a product — it's a trust we safeguard with the same care we build our spaces.
Data Retention
We retain your data for as long as necessary to achieve the stated processing purposes, or for the period required by applicable laws, after which we securely destroy it or render it anonymous.
Your Rights as a Data Subject
In accordance with the Personal Data Protection Law, you have:
• The right to be informed of the reasons for collecting your data and the ways it is processed.
• The right to access your personal data held by us.
• The right to request correction of inaccurate or incomplete data.
• The right to request destruction of data that is no longer needed, within the limits permitted by the regulations.
• The right to withdraw consent to processing at any time, without retroactive effect.
To exercise any of these rights, please contact us through the contact details below, and we will respond within the statutory period.
Cross-Border Data Transfer
Where it is necessary to transfer or process your data outside the Kingdom of Saudi Arabia, we undertake to do so in accordance with the controls established in the Personal Data Protection Law and its Regulation, in a manner that ensures an appropriate level of protection.
Children’s Privacy
Our services are not directed at children, and we do not knowingly collect their data. If it becomes apparent that a minor’s data has been collected without a legal basis, we take the necessary steps to destroy it.
Changes to This Policy
We may update this policy from time to time to reflect statutory or operational changes. The updated version is published on our official channels, stating the date of the last update.
Contact and Data Protection Officer
For any inquiry or request relating to the privacy of your data, please contact us via:
• Email: administration@fekrhub.com
• Address: Sultana Road, Al-Qiblatayn, Madinah, Kingdom of Saudi Arabia